Refund policy

Last updated: July 3, 2026

At GIO, customer satisfaction is important to us. If you are not satisfied with your order, you may request a return under the conditions below.

Returns

You may return items within 30 days of receiving your order.

To be eligible:

• Item must be unused and in original condition
• Item must include original packaging and tags
• Item must not be damaged or worn

Non-returnable items:

• Gift cards
• Final sale items
• Customized or personalized products
• Hygiene-related items once opened

Refunds

After we receive and inspect your return, we will notify you of approval or rejection.

Approved refunds are processed within 5–10 business days to the original payment method.

Return shipping

• If item is defective/wrong: we cover shipping
• Otherwise: customer pays return shipping

Contact: support@giostore.com